Refund & Return Policy

Last Updated: 17 September 2026

At The Bridal Cart, we carefully inspect and pack every order before dispatch. If you receive a damaged, defective or incorrect product, please review the following policy.

1. Return Request Timeframe

Any return, exchange or damage claim must be submitted within 48 hours of receiving the order.

Requests submitted after 48 hours may not be accepted. The delivery date recorded by the courier will be used to calculate this period.

2. Eligible Returns and Exchanges

A product may qualify for return or exchange if:

  • It arrived damaged or defective;

  • You received the wrong product;

  • The product is significantly different from its website description;

  • A part or accessory included in the product description is missing; or

  • The product has a verified manufacturing fault.

Approval remains subject to inspection and the conditions stated in this policy.

3. Return Conditions

To qualify for a return or exchange, the product must:

  • Be unused and unworn;

  • Remain in its original condition;

  • Include its original packaging, tags and accessories;

  • Be free from stains, perfume, makeup, water or other damage;

  • Not have been altered, repaired or modified; and

  • Be returned only after approval from our customer-support team.

Products returned without approval may not be accepted.

4. How to Submit a Request

Contact us within 48 hours of delivery and provide:

  • Your full name;

  • Order number;

  • Product name;

  • Reason for the request;

  • Clear photographs showing the complete product and issue;

  • Photographs of the parcel and shipping label; and

  • An unboxing video, if available or requested.

We strongly recommend recording an uncut video while opening your parcel, particularly for damage, missing-item or incorrect-product claims.

Our team will review the information and provide further instructions.

5. Handmade Product Variations

Many products sold by The Bridal Cart contain handmade or hand-finished details.

Minor variations in beadwork, embroidery, stone placement, colour, pattern or finishing may occur. These reasonable variations make each product unique and are not considered defects.

6. Colour Differences

We make reasonable efforts to display product colours accurately. However, colours may appear slightly different because of:

  • Screen or monitor settings;

  • Device resolution;

  • Photography lighting;

  • Image editing; or

  • Natural material variations.

Minor colour differences are not considered defects and do not normally qualify for return or refund.

7. Non-Returnable Products

Unless damaged, defective or incorrect when delivered, the following products are not eligible for return or exchange:

  • Used, worn or altered products;

  • Earrings or other hygiene-sensitive jewellery;

  • Customised, personalised or made-to-order products;

  • Products damaged through misuse or improper storage;

  • Products exposed to water, perfume, makeup or chemicals;

  • Products without their original packaging, tags or accessories;

  • Clearance or final-sale products clearly marked as non-returnable; and

  • Products reported after the 48-hour claim period.

Nothing in this section limits any rights that cannot legally be excluded.

8. Change-of-Mind Returns

We do not normally offer returns or refunds because a customer:

  • Changed their mind;

  • No longer wants the product;

  • Selected the wrong item;

  • Expected a different size despite the measurements being provided; or

  • Did not like the colour, design or style after delivery.

Please review all product descriptions, measurements and photographs carefully before ordering.

A change-of-mind exchange may occasionally be approved at our discretion. In such cases, the customer will be responsible for all delivery and return-shipping charges.

9. Return Approval and Shipping

If your request is approved, our team will provide the return address and shipping instructions.

Do not send a product to us before receiving approval.

The returned product must be securely packed to prevent damage during transit. The Bridal Cart will not be responsible for damage caused by inadequate return packaging.

10. Return-Shipping Charges

If the product received is confirmed to be damaged, defective or incorrect, The Bridal Cart will arrange or reimburse reasonable return-shipping costs where applicable.

If a discretionary exchange is approved for any other reason, the customer will be responsible for:

  • Return-shipping charges;

  • Delivery charges for the replacement product; and

  • Any price difference between the products.

11. Inspection

Returned products will be inspected after they are received.

We may refuse a return if the product:

  • Has been used, worn or damaged by the customer;

  • Is missing its packaging, tags or accessories;

  • Does not match the product originally supplied;

  • Was returned without approval; or

  • Does not meet the conditions of this policy.

If a return is rejected after inspection, the customer may be required to pay delivery charges to have the product sent back.

12. Exchanges

If an exchange is approved, we will provide a replacement of the same product, subject to availability.

If the original product is unavailable, we may offer:

  • Another product of equal value;

  • A higher-value product after payment of the difference;

  • Store credit; or

  • A refund, where appropriate.

Replacement products are normally dispatched after the returned item has been received and approved.

13. Refund Eligibility

A refund may be offered when:

  • An order is cancelled before dispatch;

  • A paid product becomes unavailable;

  • A damaged or incorrect product cannot be replaced;

  • A parcel is confirmed as lost by the courier; or

  • A refund is otherwise approved by The Bridal Cart.

Refunds are not issued for products that do not meet the return conditions.

14. Refund Method and Processing Time

Approved refunds will generally be processed within 7–10 business days after the returned product has passed inspection.

For Cash on Delivery orders, the refund may be sent through bank transfer, Easypaisa, JazzCash or another mutually agreed method.

Customers must provide accurate refund details. The Bridal Cart will not be responsible for delays or losses caused by incorrect account information supplied by the customer.

Processing times may vary depending on the bank or payment service.

15. Delivery Charges

Original delivery charges are normally non-refundable.

However, delivery charges may be refunded if the return resulted from:

  • A wrong product sent by The Bridal Cart;

  • A verified manufacturing defect; or

  • A product damaged before or during delivery.

16. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been dispatched, it cannot normally be cancelled. Refusing a confirmed Cash on Delivery parcel without a valid reason may result in delivery charges being applied to future orders or advance payment being required.

17. Damaged or Tampered Parcels

If a parcel appears opened, severely damaged or tampered with at the time of delivery, you may refuse it and contact us immediately.

If damage is discovered after opening, keep the product, packaging and shipping label and submit a claim within 48 hours.

18. Return Abuse

We reserve the right to reject requests involving suspected fraud, false claims, product substitution, deliberate damage or repeated misuse of this policy.

Accounts associated with return abuse may be restricted from placing future orders.

19. Policy Changes

The Bridal Cart may update this policy when our products, operations or legal requirements change.

Any revised version will be published on this page with an updated “Last Updated” date.

20. Contact Us

For return, exchange or refund requests, contact us with your order number:

Business Name: Herbal Roots By AF
Website: https://herbalrootsbyaf.com
Email: herbalroots7632@gmail.com
WhatsApp/Phone: +92-323-2638470

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