Shipping Policy

Last Updated: 17 September 2026

Thank you for shopping with The Bridal Cart. This Shipping Policy explains how we process, dispatch and deliver orders placed through thebridalcart.com.

1. Delivery Coverage

We currently deliver to courier-serviceable locations across Pakistan.

Some remote or restricted areas may not be covered by our courier partners. If we cannot deliver to your location, our team will contact you before dispatch.

International shipping is not currently available unless confirmed separately by The Bridal Cart.

2. Order Processing

Orders are normally processed within 1–2 business days after successful order verification.

Orders placed on Sundays, public holidays or during promotional periods may require additional processing time.

Processing time may also be extended if:

  • Customer or address information is incomplete;

  • We are unable to verify the order;

  • The product is temporarily unavailable;

  • The order contains a customised or made-to-order item; or

  • The order is placed during a sale, holiday or high-demand period.

3. Order Verification

Cash on Delivery orders may be verified through phone, WhatsApp, SMS or email before dispatch.

Customers must provide an active phone number and respond to the verification request. Orders that cannot be verified may be placed on hold or cancelled.

4. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Major cities: Approximately 3–5 business days;

  • Other cities: Approximately 4–7 business days;

  • Remote areas: Approximately 7–10 business days.

These delivery periods are estimates and are not guaranteed. Delivery may take longer during sales, public holidays, severe weather, security disruptions or other circumstances outside our reasonable control.

5. Shipping Charges

Applicable delivery charges will be displayed during checkout or communicated when the order is confirmed.

Shipping charges may vary depending on the delivery location, package size, product type or promotional offer.

Free-delivery offers, where available, will apply only according to the conditions stated in the relevant promotion.

6. Cash on Delivery

The Bridal Cart currently offers Cash on Delivery (COD) for eligible orders and delivery locations.

The complete payable amount, including any applicable delivery charges, must be paid to the courier at the time of delivery.

We may request advance payment or an advance delivery charge for customised orders, high-value orders, repeat shipments or customers with previously refused COD parcels.

7. Dispatch and Tracking

Once your order has been dispatched, tracking information may be shared through SMS, WhatsApp, email or another available communication method.

Tracking information can sometimes take up to 24 hours to become active after dispatch.

If you do not receive tracking details, you may contact our customer-support team with your order number.

8. Accurate Delivery Information

Customers are responsible for providing:

  • Full name;

  • Active telephone number;

  • Complete delivery address;

  • City and area name;

  • Nearby landmark, where necessary; and

  • Any other information required for successful delivery.

The Bridal Cart will not be responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information supplied by the customer.

9. Address Changes

You may request an address change before your order has been dispatched.

Once the parcel has been handed over to the courier, we may not be able to change its delivery address. Any approved redirection may result in additional charges or delivery delays.

10. Delivery Attempts

Our courier partner may contact you before delivery. Please keep your phone available and ensure that someone is present to receive the parcel.

If delivery fails because the customer is unavailable, does not answer the courier, refuses the parcel or provides an incorrect address, the parcel may be returned to The Bridal Cart.

A new delivery charge may apply if the customer requests another shipment.

Repeated refusal of confirmed COD orders may result in future orders being cancelled or accepted only with advance payment.

11. Delivery Delays

Courier delays can occasionally occur because of:

  • Severe weather or natural disasters;

  • Public holidays or seasonal order volume;

  • Strikes or transportation disruptions;

  • Security conditions or government restrictions;

  • Incorrect customer information;

  • Remote delivery locations; or

  • Other circumstances outside our reasonable control.

The Bridal Cart will reasonably assist with tracking delayed parcels but cannot guarantee an exact delivery date or be held responsible for courier delays beyond our control.

12. Damaged or Tampered Parcels

Please inspect the external packaging when the parcel is delivered.

If the parcel appears severely damaged, opened or tampered with, you may refuse delivery and contact us immediately.

If you discover that a product is damaged, defective or incorrect after opening the parcel, contact us within 48 hours of delivery and provide:

  • Your order number;

  • Clear photographs of the parcel and product;

  • A description of the issue; and

  • An unboxing video, if available or requested.

Please keep the original packaging, tags and accessories until your complaint has been reviewed.

Claims submitted after 48 hours may not qualify for replacement, exchange or refund.

13. Product Appearance

Product colours may appear slightly different because of lighting, photography, screen resolution or device settings.

Handmade and hand-finished bridal accessories may also have minor variations in embroidery, beadwork, stones, embellishments or finishing. Such reasonable variations are not considered shipping damage.

14. Split Shipments

If an order contains multiple products, we may dispatch them separately due to availability, packaging or operational requirements.

Where an order is divided into separate parcels, we will make reasonable efforts to notify the customer. Additional delivery charges will not be imposed without prior notice.

15. Missing or Lost Parcels

If tracking shows that your order has been delivered but you have not received it, please check with family members, building staff, neighbours or anyone who may have accepted the parcel.

If the parcel still cannot be located, contact us as soon as possible. We will raise an investigation with the courier company.

Courier investigations may take several business days. Any replacement or refund will depend on the outcome of the investigation and our applicable Return and Refund Policy.

16. Order Cancellation After Dispatch

Orders cannot normally be cancelled after dispatch.

If a dispatched order is refused without a valid reason, the customer may be responsible for the delivery and return costs. Future orders may require advance payment.

17. Policy Changes

The Bridal Cart may update this Shipping Policy when our delivery services, courier arrangements or business practices change.

The revised policy will be published on this page with an updated “Last Updated” date.

18. Contact Us

For shipping, tracking or delivery-related questions, please contact us with your order number:

Business Name: Herbal Roots By AF
Website: https://herbalrootsbyaf.com
Email: herbalroots7632@gmail.com
WhatsApp/Phone: +92-323-2638470

Scroll to Top